1. Scope and business details
These terms apply to the EditFlow AI website, software licences and related support supplied by Metz Corporation. EditFlow AI is presented under the Fotodial Photography brand. The principal place of business is 7th floor, 3,1264b, Mayflower Valencia, Avinashi road, Coimbatore, Coimbatore, Tamil Nadu, 641004. The contact person is Mukesh. Support details are provided on the Contact Us page. These terms apply alongside the plan description and Refund Policy provided before payment.
2. Product and compatibility
EditFlow AI is downloadable software for use with supported versions of Adobe Premiere Pro on Windows. It does not include Adobe software, an Adobe subscription, music rights or rights to third-party media. Check the published requirements for the specific release before buying.
Features may depend on the plan, installed version, source footage, device resources and access to online services. Activation, licence validation, updates and some planning features may require an internet connection. Review automated edits before export and keep backups of original media and project files.
3. Licence use
A purchase provides the right to use EditFlow AI for the licence term and device allowance stated in the order. Ownership of the software is not transferred. Device-linked activation may require support when replacing or reinstalling a computer.
Do not resell or share activation credentials, circumvent licence controls, or redistribute the software without permission, except where applicable law allows the activity. Any device-transfer or renewal conditions must be disclosed with the purchased plan.
4. Orders, prices and payment
The payment providers for EditFlow AI are PayU (PayU Money) and Razorpay. The provider used for your transaction is shown in the payment flow. Metz Corporation is the seller and the contact for product, activation and refund enquiries.
Review the selected plan, duration, device allowance, currency, taxes and total payable amount before completing payment. Keep the order or payment reference. The activation code is generated and sent immediately after successful payment confirmation; a payment attempt alone does not establish a completed purchase. For this policy, activation means successful activation of the purchased licence in EditFlow AI. Generating, sending or receiving the code does not by itself count as licence activation.
Automatic renewal applies only where the payment gateway supports recurring subscriptions, that option is available for the selected plan, and you expressly authorise it during checkout. The renewal amount or calculation, billing frequency and cancellation method will be shown before authorisation. Gateway support alone does not authorise a recurring charge. If an authorised recurring subscription is not in place, you must make a new payment manually to renew your licence.
5. Digital delivery and activation
EditFlow AI is delivered digitally. No physical item is shipped. Download instructions and activation assistance are provided through the website and the contact channel stated in the order. The activation code is generated and sent immediately after successful payment confirmation, using the contact details supplied for the order. If your payment is successful but the code has not arrived, contact Mukesh with your payment reference.
If a paid licence is not delivered or does not activate, contact support with the order reference. Do not send card details, bank passwords, OTPs or UPI PINs. Failed delivery and unresolved activation issues are covered by the Refund Policy.
6. Your media and responsible use
You retain your rights in your original projects and media. You are responsible for having permission to use and process footage, music, images and other content, including any client materials. Use the software lawfully and respect the rights and privacy of people represented in your media.
7. Support, cancellation and refunds
Support contacts and the complaints route appear on the Contact Us page. After licence activation, cancellation and change-of-mind refunds are unavailable. Before activation, cancellation is eligible for a full refund of the amount paid, with no cancellation fee or payment-processing deduction, under the Refund Policy. Duplicate-payment, delivery and technical-issue requests also follow the Refund Policy. Nothing in these terms excludes rights or remedies that cannot be excluded under applicable law.
8. Availability and updates
Software updates and service maintenance may affect availability. The features and service commitments represented at purchase remain relevant to that purchase. Material changes to these terms will be published with an effective date; changes do not retrospectively remove rights attached to an earlier purchase.
9. Disputes and applicable law
Contact support first so that the team can investigate and try to resolve an issue. These terms are subject to applicable Indian law. They do not prevent access to consumer authorities, courts or other remedies available under applicable law.